I know I just submitted a 3-star review BUT amazingly enough I had the Euro Mall customer service reach out to me and actually ask for pictures and also sent me a gift as an apology. I did not mean for any of this to happen. I am very sorry. The formula is great , my baby loves it, it’s a good quality product and for a good price. The dented cans were just the delivery personnel, as 85% of the time lately, responsible for. The Euro Mall assured me that the formula is genuine! Most importantly, the reached out not a day later of a week later but literally within 2 hrs of me posting my first review. I wish I could fix my first review, but there was a way. I am writing this one to give 5 starts for the product and for caring people that work at Euro Mall. Thank you guys and God bless!
Thank you so much for your kind words, Veronika! Please don’t feel you need to apologize. Your concerns were completely understandable, and we appreciate you giving us the chance to address them. We’re so glad our team could help put your mind at ease. Thank you for your trust and for taking the time to share this update. It means so much to us! ❤️
Formula seems good but a whole box is full of dented cans
The formula seems good, I’m a bit worried though because every single can is dented, in one spot or another, that is one of 3-4 boxes we ordered. I haven’t opened the rest of the boxes yet because there is no need for that formula, yet. However, I’m not sure if it was the delivery people who kicked the box all around or what, it does make me worry if this stuff is original or made in someone’s basement. I’m sorry guys. I was so happy to find what I was looking for, but the 8 dented cans, so far 8, are just make me feel unsettled AND I have no choice but to give this to my baby because there is nothing anywhere else 😒
Hi Veronika,
We’re very sorry your cans arrived dented, and we understand your concern. Although we carefully pack our orders, the cans can still dent during transit. We’re sorry this happened despite our packaging precautions.
Our customer service team will reach out to you directly to look into the damage and help resolve this.
Clear communication. Partial formula wasn’t available, so they customer service communicated early on that part will be later BUT important part is I would get enough to feed my baby in meantime, which was life saving as you can imagine. So yes, 5 stars ⭐️
Loce the formula, but can waa severly dented so I can't use it.
We’re very sorry your formula arrived damaged. We have processed a refund for the damaged can. Thank you for your patience and for giving us the opportunity to resolve this.
This HiPP Fruit Yoghurt Organic Milk & Cereal is incredibly delicious! We ordered it from Euromallusa and are absolutely satisfied with the quality. It has a wonderful, smooth texture and a pleasant flavor that my child really loves. It makes a perfect, healthy option for a filling breakfast or a quick snack. I would highly recommend this product to any parent looking for high-quality organic baby food!
Hi Anna, thank you so much for your wonderful review! We're thrilled to hear your child enjoys the HiPP Fruit Yoghurt and that you're satisfied with the quality. We appreciate your recommendation and look forward to serving you again!
