When will my order ship?
Most orders ship on the same business day if placed before our daily cutoff time.
Orders placed after the cutoff time will ship the next business morning.
Our daily cutoff time is 6:00 PM Pacific Time (9:00 PM Eastern Time).
Orders placed on weekends or holidays will ship on the next business day.
Orders placed after the cutoff time will ship the next business morning.
Our daily cutoff time is 6:00 PM Pacific Time (9:00 PM Eastern Time).
Orders placed on weekends or holidays will ship on the next business day.
How long does delivery usually take?
Delivery time depends on the shipping option and stock location.
U.S. stock: typically 2–5 business days.
European stock: typically 4–10 business days.
Expedited shipping: 1-day, 2-day, or 3-day options may be available at checkout.
Delivery times are estimates and may vary due to carrier delays or customs processing.
U.S. stock: typically 2–5 business days.
European stock: typically 4–10 business days.
Expedited shipping: 1-day, 2-day, or 3-day options may be available at checkout.
Delivery times are estimates and may vary due to carrier delays or customs processing.
What shipping options are available?
U.S. Shipping
The following options are available for U.S. stock only: Standard shipping, Expedited shipping (1-day, 2-day, or 3-day delivery, when available), and Emergency delivery options for select products and locations.
European Shipping
For items shipping from European stock, we offer Express shipping (typically 3–5 business days) and Standard shipping (typically 5–10 business days).
Available shipping options will be displayed at checkout based on your shipping address, selected items, and stock location.
The following options are available for U.S. stock only: Standard shipping, Expedited shipping (1-day, 2-day, or 3-day delivery, when available), and Emergency delivery options for select products and locations.
European Shipping
For items shipping from European stock, we offer Express shipping (typically 3–5 business days) and Standard shipping (typically 5–10 business days).
Available shipping options will be displayed at checkout based on your shipping address, selected items, and stock location.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking details may take 24–48 hours to appear after shipment, and updates may be delayed during weekends or holidays.
Tracking details may take 24–48 hours to appear after shipment, and updates may be delayed during weekends or holidays.
Why hasn’t my tracking updated yet?
This can happen when the carrier has not scanned the package yet, the package is in transit between facilities, or the shipment is moving internationally.
Tracking updates can sometimes pause for 1–2 business days, and updates may be delayed during weekends or holidays when carriers have limited processing or scanning.
If there is no movement for several days, feel free to contact us and we’ll be happy to check for you.
Tracking updates can sometimes pause for 1–2 business days, and updates may be delayed during weekends or holidays when carriers have limited processing or scanning.
If there is no movement for several days, feel free to contact us and we’ll be happy to check for you.
Do I need to pay import duties or customs fees?
In most cases, customers do not need to pay additional import duties for baby formula orders.
Any applicable import duties or customs fees are fully covered by Euromallusa, so there are no extra charges upon delivery.
Any applicable import duties or customs fees are fully covered by Euromallusa, so there are no extra charges upon delivery.
What happens if my order is delayed or lost?
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team.
We will investigate the shipment with the carrier, and if the package is confirmed lost, we will arrange a replacement or store credit, depending on the situation.
Your order is always our responsibility until it reaches you safely.
We will investigate the shipment with the carrier, and if the package is confirmed lost, we will arrange a replacement or store credit, depending on the situation.
Your order is always our responsibility until it reaches you safely.
What should I do if my items arrive damaged?
If your package arrives damaged, please do not open or use the product.
Take clear photos of the package and items, and contact us as soon as possible.
We will review the issue and provide next steps, which may include a replacement or return instructions.
Take clear photos of the package and items, and contact us as soon as possible.
We will review the issue and provide next steps, which may include a replacement or return instructions.
What does “emergency delivery” mean at Euromallusa?
Emergency delivery is a priority shipping option designed for urgent situations when families need formula as quickly as possible.
This option is available for select products and locations, ships from the fastest available stock, and may include higher shipping costs due to priority handling.
Availability and timing will be shown at checkout or confirmed by our support team.
This option is available for select products and locations, ships from the fastest available stock, and may include higher shipping costs due to priority handling.
Availability and timing will be shown at checkout or confirmed by our support team.
