Dear Customer,
Thank you for your feedback. We’re sorry that your formula arrived with dents and understand your disappointment with the condition of the cans.
The $3 partial refund was offered as an option for keeping the product based on the photos and the condition reported. We also offered the option to return the product for an exchange if you were not comfortable keeping it.
We appreciate your feedback and will continue working with our fulfillment team to improve packaging and help minimize damage during transit.
Olivia
Customer Care Specialist
EuromallUSA
