Shipping and Returns

Euromallusa Policy

Shipping & Returns Policy

We are committed to reliable fulfillment, transparent policies, and professional customer support for all baby essentials.

Domestic Shipping (United States)

Carriers: USPS and UPS
Estimated Delivery: 2–5 business days (varies by location)
Free Shipping: Orders over $99 (when applicable)
Orders under $50: Standard carrier rates apply

International Shipping (Including Canada)

Carriers: UPS or FedEx
Estimated Delivery: 4–10 business days (subject to customs processing)
Customs & Duties: The customer is responsible for all duties, taxes, and import fees

Customs charges are not included in product prices or shipping fees. Please check with your local customs authority before placing an order.

Order Processing & Cutoff Times

Orders placed before the daily cutoff time typically ship the same business day after payment confirmation and order verification. Orders placed after the cutoff will ship the next business day.

Eastern Time: 8:30 AM (Monday–Saturday)
Pacific Time: 6:30 AM (Monday–Saturday)

Signature Confirmation

Unless otherwise specified, signature confirmation is not required. Customers are responsible for ensuring that the delivery address is secure.

Damaged, Lost, or Stolen Packages

If your order arrives damaged, a carrier claim must be filed in order to evaluate the issue. To initiate a claim, the following documentation is required:

Clear photo of the outer shipping box
Clear photo of the shipping label attached to the box
Clear photos of the inside of the box, including packing materials
Clear photos of the damaged product(s)

Carrier claims cannot be processed without all required photos. Please retain the original box and packaging materials until the claim process is completed. Claims must be reported promptly after delivery.

Send all documentation and your order number to hello@euromallusa.com.

Incorrect Item Received

If you receive an incorrect item, please email your order number and a clear photo of the product received to hello@euromallusa.com. Our team will review and provide next steps.

Return Policy

All sales are final.

Due to the nature of baby formula and baby food products, including safety, hygiene, and quality control standards, returns are not accepted in most cases.

In limited situations, a return may be approved as a one-time exception. If approved, refunds will be issued as store credit only, minus the return label cost and a 10% restocking fee.

Canadian Orders – Customs Notice

All customs duties, taxes, and brokerage fees are the responsibility of the customer
These charges are not included in product pricing or shipping fees
Please verify import policies with your local customs authority before ordering

Customer Support

For the fastest assistance, please include your order number in your message. Contact us at hello@euromallusa.com.