Refund policy
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♥ Real Human Support

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♥ Real Human Support

Refund policy

Lost, Stolen, or Damaged Packages:

In the unfortunate event that you receive damaged products, we are here to assist you. Please follow these steps:

  1. Provide Photo Evidence: Kindly take a clear photo of the damaged product you received. This photo will help us identify the issue.

  2. Contact Us: Send an email to hello@euromallusa.com promptly, including your order number and the attached photo of the damaged item. We will use this information to initiate the process.

  3. Return Procedure: We will promptly send you a shipping label for the return of the damaged merchandise. Once you have the label, schedule a pickup at your convenience.

  4. Replacement or Refund: Upon receiving the damaged product, we will take immediate action. If the product is currently in stock, we will ship a replacement to you without delay. If, however, the item is not available in stock, we will initiate a refund. You can expect the credit to appear on your statement within 72 hours.

Incorrect Products:

If there has been an error in processing your order, we sincerely apologize for any inconvenience caused. Here's what to do:

  1. Contact Us Quickly: Email us at hello@euromallusa.com immediately, providing your order number and attaching a photo of the item you received in error. This will assist us in identifying the issue.

  2. Return Label: We will provide you with a return shipping label so you can send back the incorrect item.

  3. Correct Product: If we have the correct item in stock, we will ship it to you as soon as we receive the incorrect item from you. In cases where the correct item is no longer available, we will process a credit to your original form of payment. Please allow up to 72 hours for the credit to reflect on your statement.

Return Policy:

Regrettably, we are unable to accept returns due to the nature of our products. All our items are perishable food products, and to maintain product integrity, we cannot accept returns. However, if an item is damaged during transit, follow these steps:

  1. Document the Damage: Capture photos of the outside of the box, packing materials, and the damaged product within 24 hours of delivery. This documentation is necessary for us to file claims with our carrier.

  2. Unopened and Original Packaging: Ensure the damaged product is unopened and still in its original packaging materials.

  3. Claim Processing: Claims may take up to 15 business days to be resolved. Rest assured, we will work diligently to resolve the issue.

Return Instructions:

For all returns, please include a tracking number from a reputable carrier (USPS, UPS, FedEx). Share the tracking number with us via email at hello@euromallusa.com. Failure to provide a tracking number may result in processing delays.

Exchanges:

Currently, we do not offer exchanges.

Cancellation Policy:

If you need to cancel your order, you can do so without penalty if it's before 12:00 pm Pacific Standard Time on the same day you placed your order. To request a cancellation, please contact us via email at hello@euromallusa.com as soon as possible. We will assist you promptly with the cancellation process.

 

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