Domestic Shipping: We offer complimentary shipping for all US stock items via USPS and UPS. Delivery times range from 1-5 business days. Orders over $50 qualify for free shipping.

International Shipping: We provide free international shipping via UPS, with delivery times estimated between 3 to 5 business days.

Shipping Couriers: Our domestic orders are handled by UPS and USPS, while international orders may be shipped using UPS or FedEx.

Signature Confirmation: Signature confirmation is not available on our shipments.

Handling of Lost, Stolen, or Damaged Packages: In the event of receiving a damaged product, please submit a photo for verification. We will issue a shipping label and arrange for merchandise pickup. Replacement items will be dispatched immediately if available; otherwise, a refund will be processed, with the credit appearing on your statement within 72 hours.

Resolution of Incorrect Product Deliveries: If your order is processed incorrectly, contact us at hello@euromallusa.com with your order number and a photograph of the item received. We will provide a return shipping label and arrange for the item to be collected. Upon receipt of the incorrect item, the correct product will be shipped if available. Otherwise, a refund to the original payment method will be processed within 72 hours.

RETURN POLICY
Returns: Due to the perishable nature of our products, we do not accept returns to ensure the integrity of our inventory for all customers.

Return Instructions: Should a return be necessary, it must include a valid tracking number (USPS, UPS, FedEx). Email us the tracking number at hello@euromallusa.com to avoid delays in processing your return.

Exchanges: We do not offer exchanges at this time.

Cancellation Policy: Orders can be cancelled without penalty if the request is made before 12:00 PM Pacific Standard Time on the day the order is placed. Please email your cancellation request to hello@euromallusa.com promptly.

ADDITIONAL SHIPPING INFORMATION
US Stock Orders: Orders are processed and delivered within 1-5 business days. There are no stock restrictions on these items.

EU Stock Orders: Deliveries from European stock via DHL Express typically arrive within 3-7 business days. Shipping for all baby formulas is complimentary.

US DENT Products: Items may show slight box wear, though the contents remain intact and safe. Additionally, dent products are final sale and therefore not eligible for returns or refunds.

Miscellaneous Information: For products from Europe, the date format used is DD/MM/YYYY. Please note that canned items might dent during transit.

Accepted methods of payment:
Credit/ Debit card (Visa, Master, Amex, Discover, JCB, Diners Club, Shop pay, Apple Pay, Google Pay. PayPal.

Your Credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your payment will be refunded.

Refunds
A refund usually takes 3 to 5 business days to be credited back to our customer. If a negative balance payout fails, then the payout will try again in 3 business days.

We strive to provide American parents with the highest-quality European baby formulas. Here are some of the ways we ensure you get the best:
• Most of our products are delivered from Northern Europe, where temperatures are cool and mild year-round.
• We ship our products via air freight, which ensures faster delivery times and superior temperature control.
• We guarantee that the expiration date on the products you order will be at least six months from the date the products arrive. So, you can get as much shelf life from your purchases as possible.